Refund policy

Exchange policy for ciara custom collection affect a date 7/9/26 date. Our commitment to customer satisfaction at ciara custom collection. We want you to love your purchase. While, we do not offer monetary refunds. We do accept returns and exchanges for unused products. Under the conditions outlined below return and exchange guidelines eligible items. Candles must be unburned with original wick intact. And no signs of use lotions must be unused with original seal, intact or whole product. Remaining, all other items must be unused in original condition and in original packaging. When applicable returning window all returns and exchanges must be initiated within 3 days of purchase items must be returned within number days of return authorization exchange process. Contact us ciaracustomcollection @gmail.com or phone number 901-288-0169 to request a return. Authorization, include your order number and reason for exchange. We will provide return shipping instructions and authorization number. Items must be returned with authorization. Number clearly marked important policy details. No monetary refunds, we do not provide cash refunds under any circumstances. Exchange only return items may be exchanged for different products of equal or lesser value store credit. If preferred item is unavailable, store, credit will be issued for future purchases. Shipping costs. Customer is responsible for return shipping. Unless item was damaged or defective, custom orders personalized or custom items cannot be returned. Unless defective condition requirements, products must be returned. In some of the conditions we reserve, the right to refuse returns that show signs of use damage or tampering. Contact information for return authorization or questions about this policy. Please contact email ciaracustomcollection@gmail.com phone number 9012880169 agreement by purchasing from ciara customs collection. You acknowledge and agree to these return in exchange term